Frequent Asked Questions

Who Is BetBarn?

BetBarn is an online wagering business owned and operated by E. 'Curly' Seal and is based in metropolitan Adelaide.

How Do I Open a BetBarn Customer Account?

Simply click on the ’Join’ button in the header atop our desktop or mobile website and complete the registration form.

The registration process only takes about 2 minutes to complete. If you have any issues, give us a call on 0439 300 777.

Why Do I Have to Verify My Identity and How Do I It?

Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your BetBarn Customer Account.

BetBarn requires that all Customers successfully verify their identity by the earlier of:

  • Fourteen (14) days of opening their Customer Account; or
  • Withdrawing any funds from their Customer Account.

 

In order to verify your identity, you may need to provide us with copies of one or all of the following:

  • A current Australian Driver’s Licence;
  • A current Australian Passport; and/or
  • A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.

 

BetBarn may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of BetBarn Customers. Your personal information may be supplied to such a third-party so the identity verification process can be completed. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

How Can I Deposit Funds into My BetBarn Account?

All of our deposit methods are set out in the ’Banking’ section of ’My Account’ on the BetBarn Website.

You can deposit funds into your BetBarn Customer Account in the following ways:

 

  • POLi Payments: This is the fastest way to get funds into your account and you won’t be charged any fees by your bank either.
  • Credit Card Deposit
  • Electronic Funds Transfer (EFT): When making an EFT, please use your BetBarn User ID as the reference number in the Transaction Description so that we can easily identify which Customer Account needs to be credited with the funds.
    Please note that this is not an instantaneous deposit method. After you have completed the transfer, you must go to the ’EFT Notification’ section of the Banking menu on the BetBarn Website and let us know the details of the transaction so that we can keep an eye out for the funds in our bank account.
    If you want your deposited funds to be instantly available in your BetBarn Customer Account, you must deposit via an instantaneous Deposit method such as POLi Payments.
  • Bank Deposit: You can deposit into your BetBarn Customer Account at any branch of the Commonwealth Bank. You will need to provide the Commonwealth Bank with the BetBarn Account details.
    After you have made the deposit, you need to go to the 'EFT Notification' section of the Banking menu on the BetBarn Website and let us know the details of the transaction so that we can credit your BetBarn Customer Account.

 

How Do I Retrieve a Forgotten Password or User ID?

If you have forgotten your User ID or your password, click on the ’Help’ button in the Log-In section of the BetBarn Website and complete the form to recover your credentials. If you correctly complete the form, you will an email shortly thereafter which will instruct you on how to log-in.

What If I Didn't Receive My Welcome Email?

We send all new BetBarn Customers a welcome email which includes important information regarding their BetBarn Customer Account. If you have not received this email, you may be blocking communications from us. You need to add ’[email protected]’ to your Safe Sender list or your Contacts.

How Do I Make a Withdrawal from My BetBarn Customer Account?

You can submit a withdrawal request via the ’Banking’ tab in ’My Account’.

Deposited funds must be turned over at least once before they will be able to be withdrawn.

Withdrawal requests are processed twice daily. It may take 2 to 5 Business Days for withdrawn funds to land in your Bank.

For Customers who have deposited via a credit card from an Australian financial institution, withdrawn funds will be returned to the credit card from which the deposit was made up to the total amount of all deposits made from the relevant credit card. If the amount being withdrawn exceeds the total amount of all deposits made from the relevant credit card, the Customer can elect to have the surplus transferred to a bank account rather than their credit card.

What Happens if One of the Horses I Backed is Scratched?

If you placed your bet on the scratched runner before the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet is lost. If the bet formed part of a multi-leg or parlay bet, the entire multi-leg bet is lost.

If you placed your bet on the scratched runner after the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet will be refunded in full except if the bet formed part of a multi-leg or parlay bet, in which event the multi-leg bet will stand and the dividend will be downwardly adjusted to account for the removal of the bet on the scratched runner.

What Are the Minimum and Maximum Bet Limits?

The minimum amount that a Customer can stake on any wager is $1.00.

The maximum amount that a Customer can stake on any wager is determined on a case-by-case basis depending on the event and market conditions and subject to any Minimum Bet Limits applied by any wagering control authority in the relevant jurisdiction. BetBarn will attempt to satisfy all bet requests but may, at its discretion, reject or partially accept certain bet requests.

A number of Australian wagering control bodies prescribe ’Minimum Bet Limits’ for the benefit of punters. For events in which a Minimum Bet Limit is in place, we must accept wagers in which the punter’s potential profit is below the specified threshold. Some of the Minimum Bet Limits in place are summarised below:

 Thoroughbreds
Metropolitan
 
Thoroughbreds
Provincial &
Country
Victoria$2,000.00$1,000.00
New South Wales$1,000.00$1,000.00
Northern TerritoryNo MBLNo MBL
Queensland$1,000.00$1,000.00
South Australia$2,000.00$1,000.00
Tasmania$1,000.00$1,000.00
Western AustraliaNo MBLNo MBL
Please Note:

Minimum Bet Limits apply only to Fixed Odds bets. They do not apply to bets on Top Fluctuation, Best of the Best, tote or tote-derivative products, racing exotics, or multi-leg bets.

Minimum Bet Limits apply to bets placed after 9:00am on the day of the race meeting, unless the meeting is a night meeting in which event the Minimum Bet Limits take effect at 2:00pm on the day of the race meeting.