Responsible Gambling

For most people gambling is a fun and exciting recreational pursuit. However,for some individuals, gambling may result in addiction with devastating consequences for them, their families and their friends. At BetBarn, we understand the dangers of gambling beyond your means. We want you to stay in control of your gambling and not allow gambling to control you.

Gambling Help offer a range of free services such as counselling, support groups, live chat and email counselling in a number of languages to help you stay in control. For more information, contact Gambling Help for free and confidential advice and support. T: 1800 858 858 (toll free) W: gamblinghelponline.org.au.
 
Recognise The Signs

Recognising that you may be developing a gambling problem is the first step to regaining control.

Remember:

  • Gambling should be entertaining and not seen as a means of making money.
  • Only gamble what you can afford to lose.
  • Avoid chasing your losses.
  • Keep track of the amount of time and funds you are dedicating to gambling.

It can be useful to track your gambling habits to assess if you need help. If you are experiencing difficulty controlling your gambling habits, you should complete a self-assessment and seek professional help and advice.

Questions to ask in self-assessment:

  • Have you bet more than you could afford to lose?
  • Has your gambling taken priority in your life over other responsibilities like work, family or social commitments?
  • Thinking about the last 12 months, have you needed to gamble larger amounts to get the same feeling of excitement?
  • When you gambled, have you gambled again day to try to win back the money you lost?
  • Have you borrowed money to get money to gamble?
  • Have you felt you might have a problem with gambling?
  • Has gambling caused you any health problems, including stress or anxiety? 
  • Have people criticised your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?
  • Has your gambling caused any financial problems for you or your household?
  • Have you felt guilty about the way you gamble or what happens when you gamble?
Stay In Control

BetBarn offers a number of facilities and checks to help you stay in control of your gambling.

Monitor Your Betting Transactions:

You can readily access a full history of transactions, withdrawals and deposits through the 'My Account' section of the BetBarn Platform, or alternatively contact Customer Support at [email protected]

Deposit Limits:

Setting a Deposit Limit can help you control the amount you spend on gambling. Research shows that gambling problems are reduced when you decide in advance how much money you are willing to spend gambling.

At BetBarn, we offer a Deposit Limit facility that allows you to limit the amount you can deposit into your account on a daily, weekly, fortnightly or monthly basis. Deposit Limit requests and requests to reduce an existing Deposit Limit will take immediate effect. If you wish to increase an existing Deposit Limit, the change will not take effect for seven (7) days to allow you to reconsider your change request.

Self Exclusion (Temporary or Permanent):

Excluding yourself from accessing gambling websites, also known as Self Exclusion, can be helpful in reducing your opportunities to gamble.

If you feel that you need a break from gambling, you can Self Exclude yourself from BetBarn for a specified period, or permanently. Self Exclusion can be accessed under Responsible Gambling through the 'My Account' section of the BetBarn Platform. Once you have Self Excluded, you will be blocked from logging-in your BetBarn customer account. You will also stop receiving communications from BetBarn.

Any request made to BetBarn Customer Support for permanent account closure will be treated as a request for permanent Self Exclusion.

If you have decided to Self Exclude from the BetBarn Platform, we recommend and encourage you to Self Exclude from other wagering platforms you hold accounts with.

NT Self Exclusion:

You can also stop yourself from gambling with a Northern Territory (NT) sports bookmaker or betting exchange operator by applying for NTGC's voluntary Self Exclusion program.

Click here for more information on NT Self Exclusion.

Third-Party Software:

If you feel you need more help to stop gambling, you can download blocking software on your devices which are designed to prevent you accessing online gambling sites. There are a variety of providers of blocking software including:

  • Betblocker (available on Windows, Linux, Mac)
  • Betfilter (available on Windows, Android, Mac, iOS)
  • Gamban (available on Windows, Android, Mac, iOS)
  • Gamblock (available on Windows, Android)
  • Netnanny (available on Windows, Android, iOS)
Preventing Children from Gambling

BetBarn only accepts Customers who are over the age of eighteen (18). All Customers are required to verify their identity within three days of opening a BetBarn Customer Account. 

We expect parents and/or guardians not to allow minors to use our services under any circumstances. 

If you suspect someone underage is using the BetBarn Platform, please contact us immediately and appropriate action will be taken.

Where to Get Help

Gambling Help offer a range of free and confidential services and support such as support groups, live chat and email counselling across numerous languages to help you stay in control. 

T: 1800 858 858 
W: gamblinghelponline.org.au

Other resources and services to help your stay in control include:
Lifeline
T: 13 11 14 
W: lifeline.org.au

Gamblers Help Victoria
T: 1800 858 858 
W: gamblershelp.com.au

Gamble Aware 
T: 1800 858 858 
W: responsiblegambling.nsw.gov.au

Anglicare NT
T: 08 8985 0000
W. anglicare-nt.org.au

Amity Community Service Inc. 
T: 1800 684 372
W: amity.org.au

Responsible Gambling Regulations

The Code of Practice is a voluntary code of self-regulation and is to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory. The handling of any complaints related to the Code is not intended to replace any policies or procedures that may exist as part of the above legislation, regulation and rules.

Code of Practice:

Certain States and regulatory authorities have enacted Codes of Practice and other protocols governing the conduct of wagering in their jurisdiction. Codes of Practice are voluntary codes of self-regulation and are to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory. 

The Code of Practice is a voluntary code of self-regulation and is to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory. The handling of any complaints related to the Code is not intended to replace any policies or procedures that may exist as part of the above legislation, regulation and rules.

NT Code of Practice:

All BetBarn Customers are required to comply with the NT Code of Practice published by the Northern Territory Racing Commission.

SA Code of Practice:

The following Code of Practice published by the South Australian Independent Gambling Authority have been adopted by BetBarn in relation to its South Australian Customers in addition to the NT Code of Practice.

Regulatory Compliance: 

All Bookmakers will abide by the rules and regulations of the Government and the controlling bodies in the jurisdiction in which they propose to do business. All Bookmakers must be issued with a bona fide licence from the controlling body in their jurisdiction and operate under the authority and within the scope of that licence.

Probity:

The respective Bookmaker Associations in each jurisdiction shall ensure the financial and character bona fides for all Bookmakers for whom they provide fidelity guarantees or, where applicable, ensure that obligations to Government Authorities are met.